In a bid to consistently remind its customers that it cares, Etisalat Nigeria at regular intervals holds its interactive engagement and feedback session, Customer Forum, across Nigeria. The quarterly Customer Forum session provides a platform for valuable engagement with customers through constructive feedback on their experiences from using various services and products on the Etisalat network.
The 2017 edition of the forum kicked off on Thursday, March 16th in Ilorin, Kwara State as representatives of the brand touched base with customers in that region and took valuable suggestions from them on how Etisalat can provide better experiences on the network.
Representing the brand at the event, Director, Brands and Experience, Elvis Ogiemwanye, revealed that feedback received at previous customer forums have helped the company in developing innovative products and services that solve every day problems for the customers.
In line with the objective of the session, Christina Odigie, a customer, disclosed how Etisalat’s quality data service in Ilorin and its environs has empowered her to do more in her line of business.
“I work for a fashion magazine, so I am always online so I can stay ahead of fashion trends. I love to stream videos, download media, check social media platforms. I must say that Etisalat data quality is second to none”, she emphasised.
Kwara State Commissioner for Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift response to solving customers’ complaints.
“I had some challenges with my line; it was fixed in no time after I complained at the Etisalat Experience Centre on Stadium Road here in Ilorin. Since then I have been enjoying both data and voice services without complaint”, he said.
Etisalat Customer Forum has held pan-Nigeria across key cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Kaduna, Benin, Calabar, Uyo, Warri, Onitsha and Akure to mention a few.
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